Notifications
Learn about email notification types and schedules.
Types of Notifications
| Event | Will I get an e-mail? | Timing |
|---|---|---|
| Site DOWN | Yes | As soon as Incident is opened, followed by 5/10/30/240 min stage notifications |
| Site UP / recovery | Yes | When open incident is closed with up or degraded |
| SSL warning | Yes | 1 day before expiry by default |
| Domain warning | Yes | 30, 7, 1 day and also expired phase |
Configuration
Notification preferences are managed through three toggles on the Settings screen: Site Down Alerts, SSL Expiry Alerts and Domain Expiry Alerts. These settings are stored as boolean fields in the user record.
All notifications go to your account's registered email. All notifications go to your account's registered email.
Notification Delay
The first alarm depends on the plan interval.
Since Incident is opened in the first down control, the main source of delay is the control interval: Free 5 min, Starter 1 min, Growth 30 sec, Agency 15 sec. Subsequent notifications come according to stage thresholds.
Test Notification
To verify that notifications are active, make sure the toggles on the Settings screen are turned on.