Event Background
Learn Incident opening, closing and cascading notification behavior.
What is Incident?
Incident is the type of record that opens automatically when your site is down for the first time. As long as the incident remains open, the number of failed checks is tracked.
Each incident log stores the opening and closing time, why it was opened, how long it lasted and the reason for closing. If the WordPress plugin detects a critical error, this can also be reported as a separate incident.
Opening and Closing
-
The site went offline
-
Heartbeat divergence seen
-
Site back online
2 minutes 37 seconds
- Opening Created immediately after the first failed check.
- Close: closes when there is an open incident and the next result returns up or degraded.
- The reason for closure is automatically saved when the site returns to UP or DEGRADED status.
Notifications
The first down notification is sent as soon as the incident is opened. If the incident continues, additional stage notifications are sent for the same incident at the 5, 10, 30 and 240 minute thresholds; then silence and wait for recovery.
When the WordPress plugin detects a critical PHP error, it reports it to the dashboard and a separate incident can be opened.
Access to History
Public API /incidents endpoint returns the last 20 records. The default incident list on the Site Detail screen is limited to the last 10 records.
The dashboard and API show incident history within period constraints.